Dignity of Risk & Self-Determination
We empower you to make your own informed decisions, pursue personal goals, and take positive, calculated risks that enrich your independence and fulfillment.
Supported Decision-Making Model
Chance Disability Services & Community Foundation is dedicated to the highest standards of clinical governance, ethical operations, participant safeguarding, and transparent reporting. We make every policy easily accessible for participants, families, advocates, and regulators.
100%
NDIS Quality & Safeguards Compliant
Annual
Audited Financials Publicly Lodged
Zero-Tolerance
Abuse, Neglect & Exploitation
Participant-First
Choice, Dignity & Self-Advocacy
Our Ethical Cornerstone
Every individual accessing supports at Chance is entitled to genuine autonomy, safety, cultural safety, and active involvement in all decisions governing their life.
We empower you to make your own informed decisions, pursue personal goals, and take positive, calculated risks that enrich your independence and fulfillment.
Zero tolerance for violence, abuse, neglect, exploitation, or discrimination. Rigorous worker screenings, Working with Children checks, and proactive safety audits are enforced continuously.
Your medical, personal, and behavioral information is strictly protected under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). You retain full authority over data sharing.
Need our charter in an Easy Read or translated format?
We provide pictorial guides, plain language summaries, and Auslan/interpreter assistance free of charge.
Public Accountability
Inspect or download our operational protocols, safeguarding rules, and independently audited financial returns.
Comprehensive overview of participant rights, advocacy pathways, service agreement guarantees, and support...
Procedural guidelines for reporting complaints, internal resolution protocols, non-retaliation policies, and...
Detailed protocols on handling participant health summaries, secure storage of digital files, explicit consent...
Mandatory reporting framework adhering to Victorian Child Safe Standards and national guidelines for...
Transparent rules prohibiting referral fees or kickbacks. Guarantee that prices strictly follow the official NDIS...
How participant surveys, clinical risk assessments, staff evaluations, and community co-design steer ongoing...
Full transparency into donation utilization, government NDIS billings, administrative expenditures, and...
Anonymous and legally safeguarded reporting mechanism for employees, contractors, and public members to...
Continuous Accountability
We actively welcome complaints and critiques. They are our greatest catalyst for improvement. You have the unconditional right to raise issues without risking services.
Talk directly with your support coordinator, contact executive management, or submit an anonymous form online anytime.
Immediate Receipt AcknowledgmentA designated Quality Manager investigates impartially, contacts you within 48 hours, and co-designs an agreed resolution with you.
Resolution within 5-10 DaysIf unsatisfied, you may escalate directly to external oversight authorities including the NDIS Commission or State Ombudsman.
Unrestricted Third-Party RecourseExternal Advocate & Regulatory Contacts
You are never required to complain to Chance first. The NDIS Quality and Safeguards Commission is an independent agency dedicated to improving NDIS supports across Australia.
Recognized, Registered & Independently Audited Under Australian Law
Full verification under Quality & Safeguards Commission
Australian Charities and Not-for-profits Commission
Full compliance with the 11 Victorian Child Safe Standards
100% verified WWCC and Police Checks for all staff
Whether you are looking to review our clinical practices, register as a volunteer, or seek disability support tailored to your life, we are ready to partner with you.