Privacy and Confidentiality Policy (Easy Read)
WHY DO WE KEEP YOUR PERSONAL INFORMATION?
We ask for your personal information for different reasons:
- it helps us to provide the right services and supports
- we can help you with complaints
- we can give you details about our activities
- we can get team and pay them for their work.
SENSITIVE INFORMATION
Sensitive information is normally private and can include:
- your cultural background
- your religious beliefs
- your sexual orientation
- information about your health
We also keep personal information on:
- other service providers you receive services from
- your family or carers
- our team.
We will not tell anyone about your personal information unless we have to. The NDIS Commission might need the information to keep you safe.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We will use your personal information to help us provide the best services and supports. We might need to tell other people about you because they give you the supports you need.
You need to give consent for us to tell other people your personal information. Consent means you say ‘yes’.
We might give other people your information when you have not given consent if:
the laws say we must or
it will keep you safe.
You can ask us any time about the personal information we keep about you. You can request a copy of your personal records.
How do we keep your personal information safe?
We keep paper records safe in our offices under lock and key
We keep your personal information stored on computers protected with a password
Only team who provide supports and services to you can see your personal information
We only keep your personal information as long as we need it
We destroy your personal information when we no longer need it
WHAT HAPPENS IF SOMEONE HAS ACCESSED YOUR PERSONAL INFORMATION WITHOUT YOUR CONSENT?
When someone has accessed your personal information without our permission and without your consent, this is called a data breach.
If a data breach happens:
we will tell you what happened
we will take action to make sure you will not be harmed
we will find out why it happened
we will improve the way we handle your personal information
we may have to report this to the government
this will not affect the services we provide you.